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Frequently Asked Questions

 

What is Rogers Cup presented by National Bank?

Rogers Cup presented by National Bank is a prestigious professional tennis tournament organized by Tennis Canada. Since 1881 for the men and 1892 for the women, the best players in the world have showcased their skills on Canadian courts. Only Wimbledon and the US Open have longer histories than this major Canadian stop, which is acknowledged by the tennis world to be one of the best-run tournaments on the Tour. Classified as a Premier 5 event on the WTA calendar, Rogers Cup presented by National Bank offers over US $4 million in prize money and attracts the biggest stars in tennis year after year.

Montreal and Toronto share the task of hosting the best men’s and women’s players in the world, with both tournaments played at the same time, during the same week. So, from August 5-13, 2017, the women will be in Toronto while the men will play in Montreal.

Simona Halep is the defending champion, as she ousted American Madison Keys in the final last year to win her first Rogers Cup title, a season after she finished runner-up in Toronto. In 2015, an inspired 18-year-old Belinda Bencic ousted six former Grand Slam champions or finalists en route to her biggest title to date – Eugenie Bouchard, Caroline Wozniacki, Sabine Lisicki, Ana Ivanovic, Serena Williams, and Halep.

The impressive list of past champions for this Canadian stop on the professional tennis circuit includes Serena Williams, Kim Clijsters, Justine Henin, Amelie Mauresmo, Monica Seles, Martina Hingis, Steffi Graf, Martina Navratilova, and Chris Evert. Faye Urban is the last Canadian to have won the women’s championship on home soil, as she captured both the singles and doubles titles in 1969.

What is Tennis Canada?

Founded in 1890, Tennis Canada is a non-profit, national sport association with a mission to lead the growth of tennis in Canada and a vision to become a world-leading tennis nation. We value teamwork, passion, integrity, innovation and excellence. Tennis Canada owns and operates the premier Rogers Cup presented by National Bank WTA and ATP World Tour events, 10 professional ITF sanctioned events and financially supports 12 other professional tournaments in Canada. Tennis Canada operates junior national training centres/programs in Toronto, Montreal, Vancouver, and Calgary. Tennis Canada is a proud member of the International Tennis Federation, the Canadian Olympic Committee, the Canadian Paralympic Committee and the International Wheelchair Tennis Association, and serves to administer, sponsor and select the teams for Davis Cup, Fed Cup, the Olympic and Paralympic Games and all wheelchair, junior and senior national teams. Tennis Canada invests its surplus into tennis development. For more information on Tennis Canada please visit our Web site at: www.tenniscanada.com and follow us on Facebook and Twitter.

What are the dates of the tournament?

The Rogers Cup presented by National Bank women’s event will be held in Toronto from August 5-13, 2017 and the men’s event in Montreal from August 4-13, 2017.

Didn't the men play in Toronto in 2016?

Our events rotate between Toronto and Montreal each year. In 2016, the men played in Toronto and the women played in Montreal.

How many seats are in the stadium in Toronto?

Centre Court can hold up to 8,000 spectators.

How can I purchase Rogers Cup presented by National Bank tickets?

Tickets may be purchased online at rogerscup.com or by calling our ticket office at (416) 665-9777 ext. 4333, or toll free at 1-877-2TENNIS (1-877-283-6647).

For tickets to the men’s event in Montreal please call 1-866-338-2685.

Can I buy tickets on-site?

Yes, the Aviva Centre Box Office is open during the event from 9:30 a.m. to 10:00 p.m. It is located at the north end of the stadium outside the main gates.

What am I allowed to bring into Aviva Centre?

Any bag, container or package will be checked prior to entering the grounds. All spectators entering the grounds will be subject to search. Please leave any unnecessary items at home or in your vehicle. View the complete Conditions of Entry at rogerscup.com/conditionsofentry

Prohibited Items:
Bottles or Cans (Glass or Metal)
Non-Clear Plastic Bottles
Glass Containers
Alcohol
Aerosol Sunscreen Cans
Weapons
Bicycles
Rollerblades
Skateboards
Scooters
Animals (unless a service animal)
Noisemaking Devices
Laser Pointers
Selfie Sticks
Flag Poles
Tennis Racquets
Drones
Monopods
Tripods
Video Cameras or other Recording Devices
Unauthorized Advertising or Promotional Material
Any other objects deemed unsatisfactory by the management of Rogers Cup presented by National Bank are strictly prohibited on the grounds.

Allowed Items:
Clear Plastic Bottles
Food and water as long as it abides by the above prohibited items list
Small Personal Coolers
Cameras are allowed on site as long as the following two rules are followed:

  1. No flash photography is allowed while play is in session.
  2. The usage of the camera does not interfere with any other guest’s enjoyment of the tennis.

Laptops, tablets and other handheld electronic devices are allowed on site, however their use within the confines (spectator area) of the tournament match courts is prohibited.

What are some of the ‘tennis etiquette’ rules that fans must abide by while watching matches at Rogers Cup presented by National Bank?

  1. Please remain in your seat until the end of play and only leave your seat during a player changeover.
  2. Please refrain from making noise during play.
  3. Smoking is not permitted anywhere at Aviva Centre or on the grounds of Rogers Cup. 
  4. Turn cell phones to vibrate/silent mode.
  5. Do not use flash photography from the stands.

What is a session?

The tournament consists of 15 sessions of tennis. Qualifying matches are played on the first weekend with players ranked outside the Top 50 vying for spots in the main draw. From Monday through Saturday there are two sessions per day, a day and a night session. There are two to four matches per session, a number that could vary depending on the length of matches and any delays due to weather or injury. The finals of the singles and doubles are played in the final session on Sunday. Tickets for the day session are not valid for the night session on Centre Court, but ticket holders are welcome to stay on the grounds and watch matches being played on other courts.

What session or day is the best to attend?

Every fan finds a different day or session to his or her liking. There are more matches earlier in the week and during day sessions. As the week progresses, the excitement builds as the field narrows and the remaining players fight to become the next Rogers Cup presented by National Bank Champion.

Can I buy a ticket to watch a particular player?

Rogers Cup presented by National Bank is an elimination tennis tournament, and as such the schedule of play is determined each evening for the following day. Therefore, it is not possible to purchase tickets in advance and guarantee a specific player will play in that session.

How are the draw and schedule made?

The official draw is created the weekend prior to the start of the main draw. The players’ names are randomly selected and placed on the official drawboard, with the Top 2 seeds already placed at opposite ends of the draw. Once the draw is determined, the schedule of play is made daily by the tournament director, tournament referee and WTA supervisor. Please check rogerscup.com nightly throughout the tournament for the next day’s schedule of play.

If I don’t want to be looking into the sun, or would like to sit in the shade, where would be the best place to sit?

During the matinee session the sun is almost directly overhead and there is no shade. During the evening session while the sun is setting the preference is to sit on the west side facing east. Aviva Centre is an outdoor stadium so remember to bring your sunscreen and a hat as temperatures can get very hot.

Where is the best place to sit?

Would you prefer to sit on a side, corner or end of the court? Each has its advantages and it really depends on personal preference.

Where do the umpire and players sit?

They sit on the west side facing east.

Where do the players enter the stadium?

The players enter the stadium from court level in the southeast corner.

If I require a wheelchair seat or other disabled access seating, how do I order?

Accessible seating is available in the Level 100 section and there are two elevators to access the stadium.  Please call our ticketing hotline to have a representative assist you in booking your tickets at 1-877-283-6647 x4333. Accessible parking is conveniently located across the street and can be accessed with a valid, government issued, handicap parking pass.

Does my child need a ticket?

Children under the age of two do not require a ticket provided they sit on your lap and do not inconvenience other fans. Tickets for children over two years of age can be purchased at a 10% discount.

Where can I stay if I’m from out of town?

We can recommend hotels near the site, downtown or near the airport. Our official tournament host hotel is Hilton, please check out their website at www.hilton.com or call for special Rogers Cup presented by National Bank offers.

York University also offers rooms on campus.  For rates and information please contact Accommodation & Conference Services at 416-736-2100 extension 20325 or askACS@yorku.ca.

When will I get my tickets?

Orders taken up to May 31, 2017 will be mailed in June. Customers who purchase tickets after the month of May will receive their order by regular mail within 10 business days.

What is WILL CALL and where is it located?

Will Call is the international term for “ticket pick up”.  During the event, the Will Call booth is located on the north side of the stadium just west of the Main Gate and the Box Office. Will Call hours are 9 a.m. to 9 p.m. through the event. Please bring photo ID to pick up your tickets. You will not be able to sign for your tickets without identification.

What does my ticket entitle me to?

For the main draw, we sell tickets for reserved Centre Court seats only. Your ticket also allows access to the grounds and all matches on other courts including Grandstand Court during the session your ticket is valid for, however this seating is unreserved.

What is the Grandstand?

Grandstand Court is located at the south end of the site and will host a number of marquee matches throughout the week. It is the second show court next to Centre Court and seating works on a first come first serve basis during the main draw.

How many matches will I see with my ticket?

From Monday through Friday, there will be a minimum of three matches scheduled on Centre Court in the day session and a minimum of two matches scheduled in the night session. Inclement weather and other factors beyond our control may alter this schedule. Both singles and doubles matches are included in some sessions.

What if I lose my ticket?

Tickets can be replaced for the original ticket purchaser at a cost of $5.00 per ticket and picked up at the Will Call booth beside the Box Office.

What if it rains?

Every attempt will be made to play any/all scheduled matches in the event of inclement weather. If the rain stops, to resume play courts will be dried and the session will continue. If a session is cancelled due to rain, paid session tickets may be exchanged for a following day session ticket as noted in the Terms and Conditions.

It’s raining, my session of tennis is about to start and I am still at home…
We do ask that you make your way to Aviva Centre. The delay could be four hours or it could be 20 minutes, we never know. It is best that, if you don’t live close by, you are on site because once it stops raining it only takes 30 minutes to dry off the courts and resume play.

It’s raining and I am already at the event…
Please be patient. We will keep you updated around the site and through our closed circuit television screens.  It is best to stay on site or remain close by because once it stops raining it only takes 30 minutes to dry off the courts and resume play. You can always browse the shops, do some tennis trivia, enter contests, grab a bite to eat and who knows, you may see a player or two.

What can I do if I am unable to use my ticket?

Reselling tickets on the grounds of the stadium and York University is illegal. However you can donate them to a charity of your choice or give them to a friend. Tickets are non-refundable.

How do I get to the venue?

Visit the Directions page on our website for driving and public transit information.

Is parking available close to the site?

Paid parking is available on the York University campus. Premium Seat ticket packages may include parking privileges. Please allow for ample time to park and either walk or take a shuttle bus to the stadium.

What time can I come to watch my session of tennis?

You may enter the site for your session according to the gate time printed on your ticket. Typically, the gates open one to two hours prior to the start of the first match. For example, the Tuesday day session gates open at 10:00 a.m. and the matches start at 11:00 a.m. while Tuesday night session gates open at 5:00 p.m. and the matches start at 7:00 p.m.

Can I bring my own food and beverages?

Food and beverages are sold on the grounds during the event. You are also allowed to bring your own food and beverages, but please refer to the above question ‘What am I allowed to bring into Aviva Centre?’ regarding items which are not allowed to be brought on-site.

Is the tournament televised?

The tournament is broadcast across Canada on both French and English networks on Sportsnet and TVA Sports. Rogers Cup presented by National Bank is also aired on ESPN2, The Tennis Channel and Eurosport around the world. Please check with your local provider for scheduled broadcast times.

How do I volunteer?

Volunteers are expected to pledge a minimum of 42 hours (approximately seven shifts) over the nine-day tournament and must attend an orientation/training session in June. Volunteers are provided with a comprehensive compensation package for their time. This package includes a tournament uniform, a pair of tickets for Centre Court, complimentary parking, access to the grounds throughout the event, a special volunteer seating area on Centre Court, discounts on sponsor products and tickets, and a meal for every shift worked. Volunteers must be at least 16 years old. New Ball Crew must be between the ages of 11 and 15 years as of January 1, 2017. Click here to find out more.

Can I bring a camera?

While we do allow cameras to be brought on site, no flash photography is allowed while play is in session. Tripods, monopods, camcorders and laptops are not allowed. If found at the gate, you will be asked to return these items to your vehicle before entry is permitted. We ask that photographs at Centre Court only be taken from your seat or behind the railing, and that it not interfere with any other guest’s enjoyment of the match. The continual use of tablets or other handheld electronic devices within the confines (spectator areas) of the tournament match courts is prohibited.

Conditions of Entry

Certain conditions have been established for the safety and enjoyment of all our visitors and may be amended from time to time. View the current Conditions of Entry at rogerscup.com/conditionsofentry