*Note: All returning volunteers and ballcrew should have received an email from Tennis Canada to confirm their interest in returning in 2017. If they have not received this email, or are having any issues completing their confirmation they should email the Volunteer Office at: email@example.com .
Rogers Cup presented by National Bank would not be one of the most successfully run tennis tournaments in the world without the help and tireless work of our volunteers. To continue to grow our amazing volunteer team at Rogers Cup we are always looking for new enthusiastic people to join one of our many roles we have available.
Your Commitment to us
There are a number of minimum requirements and commitments that all Rogers Cup volunteers must meet:
- Be at least 16 years of age to join one of our volunteer committees, or 11 years of age to be on Ballcrew (as of January 1 of the current tournament year).
- Be available to work a minimum of 42 hours over the course of the tournament (to consist of either six 7-hour shifts or seven 6-hour shifts depending on committee)
- Be available to attend one of the two volunteer fair dates
- Be available to attend a training session and collect your uniform and accreditation pass
- Agree and adhere to all the Rogers Cup volunteer policies
- Submit a volunteer application, and sign a waiver
- Ability to cover any travel and accommodation costs that are a result of your position as a volunteer
Our Commitment to you
As compensation for your commitment to us, Tennis Canada is pleased to offer the following benefits to all volunteers:
- Volunteer accreditation pass that gives you access to Aviva Centre and grounds during operating times, including access to the reserved volunteer seating area.
- FILA uniform package, which includes a hat, two shirts, water bottle and a sweatshirt
- Complimentary tickets from our volunteer ticket program that increases in value as your years of service increase
- Discounted purchasing for any additional tickets
- Complimentary volunteer parking in a dedicated area
- Invite to our famous ‘tournament party’ which includes a fantastic dinner, drinks and great prizes.
- PLUS MUCH MORE!
Volunteer Program Quick Facts
- The program has now grown to over 1,050 volunteers, organized into 26 different committees
- Our volunteers range in age from 11 to 90 years of age and have come from all around the globe to be a part of the event
- Our volunteers loves us, with the average years of service now more than 6.5 years!
- Although Rogers Cup takes place once a year, Tennis Canada has a full-time team in the Volunteer Office, which is continually working to improve the program
- Each of our committees is led by our Committee Heads, some of which are amongst our longest-standing volunteers
- Our longest-serving volunteer has been with us for 41 events… and counting!
- With the integral role that our volunteers have in the tournament, we place a large amount of attention on recognizing our volunteers through various committee awards, a pin ceremony for years of service, mentions in tournament publications, and fun events throughout the entire year
How will I know if my volunteer application has been received by Tennis Canada?
You will receive an email to the address on your application stating that we have received your application and it is being processed. At any point along the way, feel free to email firstname.lastname@example.org if you have questions.
After I submit my online application, will there be any additional steps to the registration process?
Yes. Submitting your online application is only the first step in the registration process. Once you have submitted your form, you will be contacted by Tennis Canada and informed of the dates of our volunteer fairs.
Each new volunteer needs to be interviewed during the volunteer fairs. It is at these interviews that your talents are assessed and a recommendation for placement is provided. Following the volunteer fairs, you will be contacted by Tennis Canada with further instructions regarding training and scheduling.
I would like to apply to volunteer at Rogers Cup presented by National Bank, but I do not have Internet access. What can I do?
While online is the fastest and easiest way to apply, you can also call the Tennis Canada offices and request a paper copy of the application form be sent to you.
What are the basic requirements to be a Rogers Cup volunteer?
Most of the volunteer jobs at Rogers Cup require fluency in English, basic customer-service skills, a friendly and professional demeanor, a willingness and ability to follow directions and abide by volunteer policies, and a commitment to making the tournament a wonderful experience for both the public and tournament guests. Other than that, an interest in tennis is always welcome!
I have been interviewed and accepted onto a committee. How do I know when I will be volunteering?
If you are accepted onto the Rogers Cup volunteer team, you will be contacted by your Committee Head welcoming you into the committee and asking your availability during the event. Once you have submitted your availability, schedules will be created and then sent to you. It is very important that once the schedule is created our volunteers keep their commitments.
Do I have to know a lot about tennis to volunteer for the tournament?
You do not need to be a tennis fan to volunteer at Rogers Cup – but it certainly helps! While a basic understanding of the game is a valuable asset, a great attitude and willingness to help are the top qualities we are looking for in our volunteers.
I live outside Ontario and would like to volunteer for Rogers Cup. Is this possible?
Absolutely! We have volunteers from other provinces, countries, and continents. We ask that you please remember that Tennis Canada is unable to reimburse any travel or accommodation costs incurred by our volunteers and we ask that all our volunteers be proficient in English.
While we will make every effort to find suitable alternative arrangements, unfortunately we cannot guarantee placement for volunteers who are unable to complete the entire registration process.
Do you provide honorariums or reimburse expenses?
All volunteers must arrange their own accommodation, and travel. Each volunteer will be provided a meal for each shift that they volunteer. Tennis Canada is a not-for-profit charitable organization, and unfortunately we cannot provide honorariums or reimburse these expenses.
Am I guaranteed to get a spot on the committee I want?
Although we make best efforts to put you on the committee that best fits your skill and preferences, if a committee is full and/or does not have any spots available, we cannot guarantee a position.
I'm 85 years old. Can I still volunteer?
Absolutely! There is no upper age limit for volunteering at the Rogers Cup. We ask all of our volunteers to let us know if you have any restrictions such as lifting, standing for long periods of time, having specific experience on computers, etc. Ultimately, we rely on our volunteers to work with us to help select the volunteer positions that will be a good fit for themselves and the volunteer team at their volunteer fair interview.
How long is each volunteer shift?
The length of each shift is dependent on the committee you are a part of. However, most shifts are approximately 6-7 hours in length. Because we are an outdoor event, weather does sometimes play a factor and we expect our volunteers to stay ‘until the end of play’ rather than a posted time when play has been delayed.
I'm 12 years old. It says here that you must be at least 16 in order to volunteer for the Rogers Cup. Is there any way I can still be involved?
Yes! Younger applicants should apply for our world-class ballcrew. For more information please email email@example.com. Once you are 16 you may apply as a regular volunteers for our other positions.
I'd like to volunteer with my friends. Can we be scheduled to work together?
If requested, best efforts will be made to have friends and families volunteering together. We cannot guarantee that it will always work out, but similar shift times should be selected by each party to ensure the best chance of volunteering together. It should also be noted that while you may be on the same shifts as your friend/family, you may be in different parts of Aviva Centre as volunteer supervisors and committee heads will place volunteers where help is needed.
Will I get to meet the players?
Some of our volunteers do interact with tournament players and guests. However while you are on shifts and in restricted areas, we ask that all personnel treat the players with respect and do not make any requests. Breaching this policy is extremely serious and those found to violate this policy are dismissed from the program. When you are off shift, out of official tournament clothing and accreditation, and in public areas our volunteers are more than welcome to take photos and get autographs from the players. If any of the above three criteria are not followed, the volunteer will be dismissed from the program.
Will I get to watch tennis while I'm volunteering?
Every volunteer will receive a complimentary ticket package that they are free to use or give to their friends and families. Your volunteer accreditation will also give you access to Centre Court seating at anytime during the event. Volunteers are also given special discounts on purchasing additional tickets.
It is very important to note that while on shift, volunteers are expected to make the running of the tournament their top priority, which means the tennis will have to be watched during meal breaks or before/after your shifts.
How do I contact the Volunteer Office?
You can contact the Volunteer Office by emailing firstname.lastname@example.org or by calling the Tennis Canada offices at 416-665-9777. Please note that we are generally not equipped to be a drop-in office (unless otherwise announced). If a meeting is necessary, appointments can be made with the staff.
I work from 9:00 a.m. to 5:00 p.m. on weekdays. Do you have volunteer shifts available in the evening and on weekends?
Yes, we have many volunteer shifts that take place in the evenings and on the two weekends of the tournament. However, these are commonly the most frequently requested shifts due to availability. As mentioned, we require all our volunteers to be available for a minimum of 42 hours during the event.
Do you think you have what it takes to join our world-class Rogers Cup Ballcrew?
Here are some things you need to know:
- You must be between the ages of 11-16 to apply as a new member of ballcrew, as of January 1 in the year of the tournament
- To make the team you will have to attend two mandatory tryout sessions during two separate weekends in May
- Ballcrew members are required to be available for the entire tournament